Could the Leveson enquiry change UK media laws forever?

November 30th, 2011

Over the last few weeks celebrities and well known figures of every political hue – from Hugh Grant to Alaistair Campbell have been giving evidence to the Leveson enquiry on phone hacking and standards in journalism.

Yet it will probably not be the celebrities or the spin doctors – despite their righteous indignation – who force a lasting change in our privacy laws.

It will be the ‘ordinary’ people like the Dowler family or Chris Jefferies (Jo Yeates’ Bristol landlord) whose lives were adversely affected forever by the actions of the media, who will finally bring about a sea-change in our laws

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Negative branding – when good brands attract bad customers

August 31st, 2011

It was very noticeable that during the riots in August, the retailers that suffered the most – such as JD Sports – were those that had positioned themselves as a desirable, aspirational brand for the under 25s.

We may well see a radical ‘repositioning’ of some brands in the near future.

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Posted in PR, branding, marketing, public relations, re-branding, retail | No Comments »

Living the brand – a step too far for Amy Winehouse?

July 31st, 2011

Marketers often tell clients that they should ‘live the brand’. This is fine when the values of the brand are positive but the reverse may be true if the values are negative.

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Shop as you go – a retail revolution?

January 31st, 2011

Could the current environment of austerity – higher petrol costs, rising food bills etc – lead to a change in shopping habits?
The current Co-operative television advert features a husband appealing to his wife for relaxing Saturdays rather than the usual trip to the supermarket that involves waiting in queues etc. He ends with the exhortation to [...]

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Posted in Advertising, marketing, retail, sales | 1 Comment »

Do corporations appreciate the lifetime value of a customer?

November 30th, 2010

Do corporations understand the concept of the lifetime value of a customer? They should but recent ‘battles’ with Vodafone and British Telecom make us doubt it!

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Posted in CRM, management, marketing, profits, sales | No Comments »