Customer Relationship Management – it’s about people not systems!

December 28th, 2010

Last month’s blog about the Lifetime Value of a Customer has resonated with a number of clients and contacts so clearly others are unhappy at the way that they are being treated by large companies.
Customers have long memories and in the age of wide consumer choice corporations should remember that!
Our ‘battles’ have continued during December, [...]

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Posted in CRM, PR, public relations | 1 Comment »